A couple weeks ago, I was having connection problems. Since I have DSL, I called tech support. The man had me try first one thing, then another, and finally decided to send the telephone man out.
He found several problems with the telephone lines, tinkered with them for an hour or so, and told me that should help.
It didn't. So I called the techs again, and Embarq sent me a new modem. Which never entirely fixed the problem, but at least I only lost connection once or twice a day. Until yesterday evening, when I couldn't get online for over thirty seconds at a time. Same thing this morning.
I called the tech line again, and got a nice lady this time. She had me do all the stuff they always ask of me (check telephones for filters, reboot the modem, etc.). She got over a dozen error messages while we were on the line together, and said there is definitely a problem with the lines. She set me up with a the telephone repairman (again) for this afternoon.
Since I couldn't access the Internet, I turned off my computer. Came back in here, a few minutes ago, turned it on, and, lo and behold, I have Internet again... for now.
Tuesday I'm going back to cable Internet. The heck with Embarq's package deal! I'm sticking with my DishTV, though: Cable TV reception, here in the boonies, is awful.