I first called Embarq last week, telling them we had a mobile home here. I explained there was no line running to it, that it's out in a pasture. The man to whom I was talking said, "Oh, I can change you to the new address right now."
"Noooo," I said, exasperated. "There's no line back there yet, and I'm not living there; I need someone to come out and run the line."
When do you think you'll be moving there?"
"Probably in a couple of weeks."
"Then I'll make out a work order for two weeks from today."
"OK," I said, although I thought to myself, "Why can't they go ahead and be running the line to the trailer now?"
Monday I decided to call and tell them to go ahead and re-schedule the work for this week, Wednesday (today). The lady was agreeable, and said, "Our technician will be there between 10 A.M. and noon."
Well, I woke up this morning to no Internet and no phone. I called Embarq on my cell to report the problem and she explained that I had already been switched to my new address. *sigh*
At two o'clock this afternoon, the guy had not appeared as yet. I called Embarq (thank goodness for my cell phone) and she assured me he was at the site as we spoke, working on the order.
"I beg to differ," I said. "I live at the site, and there is nobody here."
Then I told her to just switch my phone back to my old address and forget it. "I can use cable for my Internet when we move, and in my new house my cell gets great reception. I really don't need Embarq anyway."
This got some action: I was transferred to a lady who assured me the guy was on his way and would be here "momentarily".
So an hour later, he finally showed up. And at long last, somebody finally realized there was no line going back there!
OK, I'll shorten it here. He tried to tell me I'd have to pay $75 for each jack he ran a wire to.
"Never mind," I said. "I don't need Embarq that badly."
He then miraculously came up with a way to sort of "sneak in" a couple of lines so I wouldn't have to pay the $75 per jack.
Because there will have to be buried lines brought from across the road, it will be a week or so before we get our permanent service. However, this man strung fifty feet of wire on the ground from this house to the trailerhouse as a temporary fix. Until they get the other stuff done, I have phone and DSL at both locations.
Oh, he said the DSL might not work, what with all his rigging. Good grief man, don't you know what's important?
DSL is working just dandy, thank you very much. All I have to do is make sure nobody runs a mower over the wire.
Sometimes it pays to throw a temper tantrum.