Cliff takes two prescription drugs for his blood pressure and heart: Lipitor once a day, at bedtime; and Metoprolol twice a day. He also has doctor's orders to take a small aspirin daily. I add a calcium pill and a multivitamin to the mix.
We use two of those containers with seven compartments, one for each day of the week: one container for his morning pills, one for his bedtime pills. I'm the one who fills these each week. Three days ago I started filling the daily-dose container and realized I was woefully short of Metoprolol... and it isn't time for a refill.
Why is it that when something like this happens, I assume I'm the one who did something wrong? But the more I thought about it, the more I knew there was no way I could have done anything wrong. I knew I hadn't given Cliff any extra pills, and I was sure nobody had meddled with his medication.
Pharmacists can't refill a prescription early, and I surely didn't want Cliff to miss taking his meds for a week! Because of the holiday, I waited until this morning to call Walmart, worrying about the situation off and on all weekend. I figured I'd have to get permission from our doctor to get the extra pills, and it would be a big hassle. But here's how it went when I called:
"I don't know what happened, but my husband ran out of his Metoprolol early this month, and it isn't time to get a refill yet." I'm sure there was a definite whine to my voice.
The lady confirmed Cliff's birth date and asked me to wait a minute. When she came back, she said, "If you'll come in and pick them up, we'll give you the ten pills free of charge; someone must have miscounted."
"It's that simple?" I was amazed! No hoops to jump through, no strings to pull. Just come in and get the pills. And they took the blame!
No wonder I like Walmart.